Refund Policy

At BeadPulse, each bracelet is customized and made after your design is confirmed. Because every bracelet is assembled bead by bead according to your selected formula, we do not accept returns or exchanges for change of mind after an order has been shipped.

Custom-Made Items

All BeadPulse bracelets are custom-made products. Once your order has been shipped, it cannot be returned or exchanged for personal preference, change of mind, or no-reason returns.

If you need to request a change before your order is made or shipped, please contact us as soon as possible. We cannot guarantee that changes can be made once production has started.

Natural Crystal Disclaimer

We use natural crystals and stones. Natural beads may include minor natural characteristics by default.

Natural pits, surface marks, fine scratches, cotton-like inclusions, tactile surface texture, black mineral spots, internal fractures, ice-like veils, color variations, and other naturally formed surface or internal features are not considered quality issues.

These natural characteristics are part of the stone itself and are not eligible for return or exchange.

Eligible Returns or Exchanges

We will review return or exchange requests only if there is a clear issue caused by production or product quality.

Eligible issues may include:

Wrong bracelet formula caused by our production error

Wrong bead type, size, or accessory used

Beads that are broken, cracked apart, or severely damaged

Beads with obvious flat-cut damage that affects normal use

Accessories with clear quality defects or damage

Order received with missing items or incorrect components

How to Request Help

If you believe your order has a production error or quality issue, please contact us within 7 days of delivery at:

beadpulsestore@gmail.com

Please include your order number and clear photos or videos showing the issue. We may need this information to verify the problem and provide the appropriate solution.

Review Process

Once we receive your request, we will review the details and confirm whether the issue is eligible for a replacement, exchange, or refund.

If the issue is confirmed to be caused by our production error or a product quality problem, we will provide a suitable solution based on the situation.

Non-Returnable Situations

Returns or exchanges are not accepted for:

Natural crystal characteristics or minor natural imperfections

Color, texture, or pattern variation between natural beads

Change of mind after shipment

Personal preference after receiving the product

Incorrect shipping information provided at checkout

Damage caused by misuse, pulling, impact, improper storage, or normal wear after delivery

Refunds

If a refund is approved, it will be processed back to your original payment method.

Please note that it may take several business days for the refund to appear, depending on your payment provider or bank.

Contact

If you have any questions about your order, please contact us at:

beadpulsestore@gmail.com